Technology VoIP

Is a VoIP Phone Right for Your Business?

A VoIP mobile phone allows team members to chime into company discourse from anywhere with an internet connection. A compatible mobile device and a business VoIP service provider that supports BYOD or brings your device are all required.

Businesses with call centers and expansive sales teams can benefit from VoIP mobile phones with advanced features like automatic replies, call analytics and integrated communications tools.

Cost

The cost of a VoIP phone system depends on your business’s unique needs and how you plan to use it. However, a VoIP system costs significantly less than traditional landlines and cellular phones.

If your organization has employees that travel or work remotely, a VoIP system allows your staff to make and receive calls anywhere with an internet connection. You can also integrate your business’s existing laptops and tablets into your VoIP system with the help of software and adapters.

Some VoIP providers offer tiers of services with different features included in each. For example, some provide call recording, text transcriptions, integration with external mobile systems and CRMs, and more. You can read the guide here!

Some companies need to record calls for compliance or to answer customer questions better. Most VoIP providers include this feature in their plans or can add it for a small fee. Some even offer free music-on-hold options. This can improve the caller’s experience and increase brand loyalty.

Scalability

VoIP software converts your voice into digital signals that travel over the Internet in packets. These packets are routed based on their destination address, much like mail is sent from post offices to reach its recipients. This scalable system allows you to add as many users and phone lines as your business needs.

Most VoIP systems do not require a special modem or router. You can use your existing Ethernet connections. However, it would help if you bought a special IP phone that looks and works like a normal telephone but plugs into an ethernet port instead of the traditional RJ-11 phone connector. The IP phone must then be registered online with your service provider.

The process is easier than setting up company cell phones and is much more flexible for remote workers. Plus, it gives you access to a unified communications solution with premium features. This allows your team to collaborate from any location with an Internet connection, whether in the office or out and about.

Call Quality

For most people, VoIP’s sound quality is very good. However, issues like jitter and proper delays can occur. They can be due to unstable internet (often the cause of other problems) or hardware, software or network issues.

For instance, when the data packets that make up the audio don’t arrive rhythmically because of network interference, it interferes with the speech pattern and causes a jitter. Another issue is packet loss, where the data packets are lost on their way to their destination. This deteriorates call quality and induces periods of silence.

The good news is that these problems are usually solvable. Auditing your system regularly, using a headset designed for VoIP and avoiding making calls over WiFi are simple ways to improve call quality. In addition, you can implement a quality of service network to prioritize voice traffic over other types of data.

Convenience

A VoIP phone works through your office’s Internet connection. It can be connected via an Ethernet cable or WiFi network, and most business VoIP services allow calls to be used without needing additional copper wiring.

Most business VoIP providers offer hard phones with a physical appearance and softphones, apps on your office desktop or mobile devices that can make and receive business calls. The choice is up to you, but if you opt for a hard phone, look for one with an easy-to-read display and great audio quality.

Another convenience is that you can set up call forwarding to your office number on a mobile device when working from home. This feature allows you to work remotely while keeping in touch with clients and colleagues. It also eliminates the frustration of returning to an overflowing voicemail inbox from a few days away. You can even have your voicemails transcribed and sent to your email.

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